Refund policy

Subject to the Australian Consumer Law, we will gladly refund or give credit for major faulty goods provided that we are notified within 7 calendar days of the fault first becoming apparent to you and provided our technicians confirm the existence of the fault. Otherwise, we will only try to arrange an return to base warranty (RTB) for you with the manufacturer.

We reserve the right to refuse a return simply for change of mind or circumstances. Return or exchange of computer hardware and peripherals, unless faulty, is usually not possible due to third party constraints on us.

Unless the goods are faulty, we may not be able to accept the return or exchange due to copyright and licensing restrictions where the plastic seal or shrink wrap of packaging is broken.

Where goods are not faulty, the right of refusal for the return or exchange of products is at our sole discretion. A restocking fee of up to 30% will be charged on all returned goods which are not faulty and which are nevertheless accepted by us for return.

There will be no credit given on orders due to price differences with other suppliers or due to subsequent price reductions by us. Please shop around and select carefully at the time when you place your order.

Any discrepancy in your order or any incorrect, missing or damaged items received by you must be notified to us in writing within 7 calendar days of you receiving delivery.

Defective products must be returned in original cartons and with all original parts, packing materials, relevant manuals and cables and accompanied by a copy of the relevant invoice.  Once returned, defective items will be inspected and assessed for credit. Some items will need to be sent away to their manufacturers for assessment and will only be credited upon approval from the manufacturer. You may have to re-order for a replacement.

All claims for shortages or claims for damaged goods will only be accepted if made within 7 calendar days from the date of delivery to you. If a product has been refilled, re-manufactured or tampered with in any way the claim will be rejected and sent back to you at your expense.

All returns of incorrectly invoiced stock items must be returned unopened and in new condition with no writing, any form of labels or marking on them, otherwise credit will be denied and the stock returned to you at your expense.

Freight on returns will not be paid for by us unless the order has been wrongly fulfilled.

You can always contact us for any return question at sales@momojuju.com.au .